Last updated: 15 July 2026
1. Who we are
This Privacy Policy explains how Polarity Electrics London Ltd ("we", "us", "our") collects, uses and protects your personal data. We are a company registered in England and Wales under company number 14815445, and we are the data controller responsible for your personal data.
You can contact us at any time about this policy or your data:
- Email: info@polarityelectrics.com
- Phone: 0203 908 4790
- Registered office: [Registered office address — to be confirmed by the business owner]
2. The data we collect
We only collect data that we need to provide our electrical services and respond to your enquiries. This may include:
- Contact details — your name, email address, phone number and postcode or property address.
- Enquiry and booking details — the service you request, property type, appointment preferences and any information you share when contacting us by phone, email, WhatsApp or our online chat.
- Service records — details of work carried out, certificates issued (for example EICR, PAT and installation certificates) and related correspondence.
- Technical data — limited information your browser sends when you visit this website (see our Cookie Policy).
3. How we use your data
We use your personal data to:
- respond to your enquiries and provide quotes;
- arrange, carry out and manage bookings and electrical work;
- issue certificates and comply with our regulatory obligations (for example NICEIC and BS 7671 requirements);
- manage payments, records and customer support;
- send service-related communications about your booking.
4. Our lawful basis
Under the UK GDPR, we rely on the following lawful bases for processing your data:
- Contract — where processing is necessary to provide the services you request.
- Legal obligation — where we must keep records or issue certificates to meet legal and regulatory requirements.
- Legitimate interests — to respond to enquiries and run our business efficiently, provided your rights do not override those interests.
- Consent — where you have agreed to receive specific communications, which you can withdraw at any time.
5. Sharing your data
We do not sell your personal data. We may share it with trusted third parties only where necessary, for example:
- our online booking provider (Setmore) to manage appointments;
- regulatory bodies such as NICEIC where required for certification;
- professional advisers, payment processors and IT service providers who act on our behalf;
- authorities where we are required to do so by law.
6. How long we keep your data
We keep personal data only for as long as necessary to provide our services and meet our legal, regulatory and accounting obligations. Electrical certificates and related records are typically retained for the periods required by industry regulations and UK law, after which they are securely deleted.
7. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- object to or restrict our processing of your data;
- request a copy of your data in a portable format;
- withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at info@polarityelectrics.com. We will respond within one month.
8. How we protect your data
We use appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, loss or misuse. Access to personal data is limited to those who need it to provide our services.
9. Complaints
If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.